Transparency, Ethics, and Professional Guidelines
AIFAP encourages fair, respectful, and transparent handling of complaints and appeals related to its activities and services.
Complaints may relate to Learning activities, Membership services, Administrative matters, Trainer conduct, Service quality, or Operational concerns.
AIFAP aims to review complaints fairly, maintain confidentiality where appropriate, respond within a reasonable timeframe, and seek practical resolution where possible.
Individuals may submit appeals regarding Membership decisions, Assessment outcomes, Administrative decisions, or Participation-related matters. Appeals should include clear explanation and supporting information.